PapasBay

Cloud kitchens and restaurants needed a unified platform to manage online orders from multiple sources, coordinate kitchen operations, handle deliveries, and provide customers with a seamless ordering experience. The platform had to support multiple vendors, cuisines, and delivery zones while maintaining food quality and fast delivery times.

Created a comprehensive multi-vendor food ordering platform with separate interfaces for customers, restaurant owners, and delivery partners. The system includes menu management, real-time order processing, kitchen display system (KDS), delivery coordination, customer reviews, and promotional tools. Integrated with multiple payment gateways and SMS notifications for order updates.

• Real-time Kitchen Display System (KDS) streamlining order preparation workflow
• Multi-restaurant support with centralized order management from all sources
• Smart menu management with dynamic pricing and availability controls
• Automated SMS notifications keeping customers updated at every order stage
• Flexible promotional engine supporting discounts, coupons, and loyalty rewards
• Advanced analytics tracking customer behavior, popular items, and revenue trends

• Customer web and mobile apps
• Restaurant dashboard with KDS
• Delivery partner mobile app
• Menu management system
• Real-time order tracking
• Kitchen display system
• Multi-payment gateway integration
• Rating and review system
• Promotional and discount engine
• Analytics and reporting dashboard