Effective Date: January 18, 2025
EyeQ ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use the EyeQ mobile application (the "App"). By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
When you use the App, we may collect the following information:
- Name, email address, phone number, and other contact details.
- Customer details, including name, prescription details, and purchase history.
- Optical store details, such as store name, address, and contact information.
b. Usage Information
We collect data about how you interact with the App, including:
- Device information (e.g., model, operating system, unique device identifier).
- App usage data (e.g., features accessed, pages viewed, time spent).
c. Payment Information
If you subscribe to a plan or make in-app purchases, we collect payment details through third-party payment processors. We do not store payment information on our servers.
d. Cloud Data
Customer information, invoices, and other optical store data may be stored securely in the cloud.
e. Location Information
We may collect your location data if necessary for certain features, such as finding nearby stores or providing region-specific functionality. You can control location access through your device settings.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the App’s functionality and user experience.
- Create and manage accounts for optical stores and their customers.
- Store and process customer data, invoices, and subscription details securely in the cloud.
- Process subscription payments and manage billing.
- Communicate updates, promotions, and notifications related to the App.
- Ensure compliance with legal obligations and resolve disputes.
3. Sharing of Information
We do not sell or rent your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third-party providers who assist with payment processing, cloud storage, and other services essential to the App’s operation.
- Legal Compliance: To comply with legal obligations, enforce terms of service, or protect our rights and users’ safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure. Please contact us immediately if you suspect any unauthorized access to your data.
5. Your Choices
a. Account Management
You can update or delete your account information through the App settings or by contacting support.
b. Location Access
You can enable or disable location services through your device settings.
c. Communication Preferences
You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6. Subscription Plans
The App offers subscription plans that may include tiered features. Payment and subscription details are managed securely through third-party processors. Terms of subscription, including refunds, are governed by our Subscription Terms.
7. Children’s Privacy
The App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App, and the effective date will be updated. Continued use of the App after changes indicates your acceptance of the revised policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
EyeQ Support Team
8000880078
B-216, RK Iconic, Nr Sheetal park, Rajkot, 360006